Frequently Asked Questions

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FAQ

Ordering

Do the tops come with the bottoms that are shown in the picture?

All of our suits are sold as separates. Many people are not the same size on top and bottom, this allows you to get the exact style and fit you are looking for. Tops and bottoms are paired together in pictures, but please refer to the title of the item you are purchasing to make sure you are buying the correct piece.

When will my order be processed?

Most orders placed prior to 1PM PST M-F are shipped out on the same day. We do not ship on Saturday or Sunday. If you place your order after 1PM it will be shipped out on the next business day.

Can I place an order over the phone?

Absolutely! Call us 8AM-5PM PST M-F 310-379-7946

Can I add something to my order once it is placed?

We completely get it, we change our minds too! While we wish could, for security purposes we do not have the ability to recharge a credit card so we cannot add any items to an existing order.

What happens if an item I order is out of stock?

While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available, in which case we will notify you via e-mail with alternate choices. If we do not receive a reply within 7 days the order will be canceled and the customer will be issued a store credit for the amount of the purchase. You may then request a refund or use that store credit to place another order.

Shipping

How long does Standard Shipping take to arrive?

Our $5 Flat Rate Shipping is shipped using UPS and usually arrives within 3-7 business days.

If I order 2-Day Shipping, when will it arrive?

All orders placed by 1PM will arrive within 2 business days via FedEx. Note: the day the order is placed is not included as one of the business days.

Do Saturday and Sunday count as Business Days?

No, Saturday and Sunday are not considered Business Days and should not be counted in the delivery time frame.

Do you ship internationally?

Yes, at this time we do ship internationally. Shipping, taxes, and tariffs will be calculated into your final order total during checkout.

Please view our shipping page for more details.

Where does my order ship from?

All orders ship out of California.

I placed two orders, and paid for expedited shipping on both, can they be combined and my shipping fee refunded on one of the packages?

Orders are processed with shipping fees calculated at time of purchase, adding additional items would then possibly change the calculation, therefore we cannot combine packages with expedited shipping fees.

Returns & Exchanges

Need a return label? Click here to start a return

What is Checkout+?

For a small fee, Checkout+ gives you worry-free returns, exchanges, and shipping protection on your order.

What’s included with Checkout+:

Unlimited Returns & Exchanges

Return or exchange any eligible (non-final sale) item with no return shipping or restocking fees.

Package Protection

If your order is lost, stolen, or arrives damaged in transit, you’re covered.

How do I return my domestic order?

To make a return click here. Put in your order number and email that you used to place the order. Once your order comes up you can start the return process.

How do I return my international order?

For international, APO, and FPO orders, return shipping costs are the responsibility of the customer. We are unable to accommodate exchanges on International Orders. 

Please include your order number with your return and mail your item(s) to:
Bestswimwear Returns
24511 Frampton Avenue
Harbor City, CA 90710

Can I return my order for a full refund?

Yes, all regular priced items post marked within 14 days of delivery can returned for a full refund.

*Final Sale items are non-returnable for refund, exchange or store credit.

If I use a coupon/discount code is that considered non-returnable final sale?

No, orders that have a discount or coupon code used at check out are not considered final sale unless the phrase “final sale” is in the code. i.e. FinalSale20

What if I choose not to use the prepaid return shipping label?

If you do not have access to a printer or prefer to use your own method of shipping please ship your item(s) back to the address below:

Bestswimwear Returns 1036 Hermosa Avenue. Hermosa Beach CA 90254

We recommend using a method that insures delivery with a tracking number. If you choose to an alternative method, Bestswimwear cannot be responsible for lost or missing packages.

What is the return policy for your retail stores?

In store return policy: All swimwear and sale merchandise is FINAL SALE. All other merchandise must be returned within 10 days of purchase. 

Get in touch

Still have questions? Get in contact with a real swimwear expert by phone, email or chat.